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Online Store Policies
 

For Customer Service, please contact Moss Communications, 925-377-5288, terri@mosscommunications.net.

Overview

Return/Refund Policy
Delivery Method and Timing
Privacy Statement
Collection of your Personal Information
Use of your Personal Information
Use of Cookies
Security of your Personal Information
Changes to this Statement
Contact Information


Return/Refund Policy
You may return sold items within 30 days of delivery for a full refund if there is no sign of damage or use. Moss Communications will not pay for shipping of returned items unless the return is a result of a shipping error by Moss Communications.  You should expect to receive your refund within four weeks of shipping your return package; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Delivery Method and Timing
All orders requiring shipping will be shipped within two business days.  Many times, orders will be shipped the same day if they are received by noon PT., Monday - Saturday.  Moss Communications selects a shipper that will deliver your order in the most cost-effective, reliable, and timely manner.  Unless the customer specifies a preferred shipper and wishes to use his/her account number, Moss Communications will ship using the U.S. Postal Service (priority mail) or Federal Express Ground.

For orders involving the starting of an electronic subscription, we will enroll you within 24 hours of receiving your order.  You will receive a confirmation email to verify that you have selected this subscription.  Once you authorize this order, your subscription will begin.

Privacy Statement
Moss Communications uses a secure site for processing your online payments.  The information you give us to process your order will not be sold or shared with any other party.  

Moss Communications is committed to protecting your privacy that gives you the safest online experience. When you make a purchase of a Moss Communications product, you will pay for your purchase on the ASecurecart.net web site. This Statement of Privacy applies to Moss Communications and the ASecureCart.Net web site and governs data collection and usage. By using Moss Communications and the ASecureCart website, you consent to the data practices described in this statement.

Collection of your Personal Information
Appagare Software collects personally identifiable information, such as your e-mail address, name, business address or telephone number when you proceed to the check out area of a shopping session. This data is only shared with the necessary parties involved in processing the order, including the merchant, payment processor, or order processing agent.

There is also information about your computer hardware and software that is automatically collected by web servers. This information can include: your IP address, browser type, domain names, access times and referring web site addresses. This information is used by Appagare Software for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the ASecureCart web site.

Use of your Personal Information
Appagare Software and Moss Communications collect and uses your personal information to operate the ASecureCart web site and deliver the services you have requested.

Moss Communications and Appagare Software do not sell, rent or lease their customer lists to third parties. 

Moss Communications and Appagare Software do not capture, use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. 

Moss Communications and Appagare Secure Cart keep track of the Web sites and pages our customers visit within Moss Communications and Appagare Secure Cart, in order to determine what services are the most popular. This data is used to guide our product development and marketing decisions.

Appagare Software will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Appagare Software or the site; (b) protect and defend the rights or property of Appagare Software; and, (c) act under exigent circumstances to protect the personal safety of users of Appagare Software, or the public.

Use of Cookies
The ASecureCart web site use "cookies" to track the shopping cart session. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

The purpose of a cookie is to tell the Web server that you have a current shopping session or are accessing the secured area. The cookies used by the ASecureCart web site do not contain any personal information and only contain a tracking number for retrieving you cart. The cookie is destroyed upon the completion of the shopping session, closing your browser, or after a pre-determined amount of time.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, the shopping cart will not be able to recover your shopping session and access to the secured area will be declined.

Security of your Personal Information
Appagare Software secures your personal information from unauthorized access, use or disclosure. Appagare Software secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. We use firewalls and other security technology, as well as implement the highest industry standard security practices, to prevent our computers from being accessed by unauthorized persons. When sensitive information (such as a credit card number) is captured or transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Such sensitive information is only retained for the duration of the transaction and is encrypted while on Appagare Software servers. The number of employees involved in the management of the data center that have physical access to these computers is limited, audited, and monitored. The network that runs the ASecureCart system is dedicated to Appagare Software and is PCI Compliant. Regularly scheduled scans of the servers are performed by our PCI Partner, ControlScan and our compliance report is maintained in accordance with PCI DSS standards.

Changes to this Statement
Moss Communications and Appagare Software will occasionally update this Statement of Privacy to reflect company and customer feedback. We encourage you to periodically review this Statement to be informed of how Appagare Software is protecting your information. 

Contact Information
Moss Communications welcomes your comments regarding this Statement of Privacy. If you believe that Moss Communications or Appagare Software have not adhered to this Statement, please contact us at terri@mosscommunications.net or info@asecurecart.net. We will use commercially reasonable efforts to promptly determine and remedy the problem.

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